TERMS OF BUSINESS (updated 23/02/2021)

All prices are listed in Australian Dollars

CHANGING OR CANCELLING ORDERS

In the first instance, if you have an issue with your order then please contact Sam Pinzone as soon as possible.

Changes to orders, including cancelling because of an error or for a change of mind, are possible only for a limited time before your order begins processing.

The cut off to make changes to an order or a cancellation is 2 hours for In Stock items, or 1 business day in all other cases. Adding or substituting items on an order is not possible after these times and a new order will be required to be placed. Note we are unable to combine multiple orders.

Any addition or substitution may cause a change in the shipping time frame for that order so please be aware of the advised shipping time for added or substituted items.

In Stock items are marked with the ‘In Stock’ symbol on the product’s listing on the Website

A refund is only possible if changes or cancellations are requested prior to the above advised cut off times. At Sam Pinzones absolute discretion we may offer a store credit for a cancellation accepted outside of these terms.

Note that cancellations and refunds are not possible for the following product types:

Gift Certificates
eBooks
Other Digital Content
Bulk Orders where special pricing and/or product sourcing has been provided with Firm Sale terms
Print on Demand titles where a Firm Sale has been advised

RETURNS POLICY

This policy includes rights you are entitled to under Australian Consumer Law.

If there is a problem with any of the items received for your order then please contact Sam Pinzone as soon as possible.

If you have received an item that is incorrect, damaged or faulty we require notification within 2 business days from the time the delivery was made. We will require evidence of the issue and may require you to return the item for assessment.

Before returning anything, you must contact Sam Pinzone Customer Support to organise a Return Authorisation to return an item. Returns will not be accepted without a Return Authorisation. At our discretion we may provide means to return an item at no cost to you, or an alternate remedy.

Sam Pinzone is not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item.

All returns must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.

Returned items must be received in new and re-saleable condition (except where a damaged item has been accepted for return).

Where an item is returned without a Return Authorisation, or has not been packed securely, or is not in a new or re-saleable condition when it arrives, we are not obligated to provide a refund or store credit and the item may be returned to you. We will contact you to advise of the return status.

Store credits and refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge.

Returns and refunds are not possible for the following product types:

Magazine Subscriptions
Gift Certificates
eBooks
Other Digital Content
Bulk Orders where special pricing and/or product sourcing has been provided with Firm Sale terms
Print on Demand titles where a Firm Sale has been advised

REVIEWING ORDERS

Sam Pinzone reviews every order prior to processing and will only authorise items that we believe we can source.

DELIVERY EXPECTATIONS

In Stock
Items that are in stock 'Ships in 4-6 business days'. Occasionally stock runs out before the website is updated and you will be notified if you have been affected. Please note that if your order is placed during a "sale" period, dispatch time for 'in stock' items can be delayed due to increased volume of orders.

Most items are processed within 4 to 6 business days.
You will receive an email confirming your order and that it has been processed.

How will I know if my order has been dispatched?

An automated 'shipped' email will be sent once your order has been dispatched.

INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION

Customers who enter addresses that Australia Post have deemed having incorrect and/or insufficient details to ensure delivery may result in the following:

Delayed delivery
Lost parcel
Package/s returned to the Sam Pinzone

If we are found to be responsible for incorrectly addressing a package then we will be responsible for the resending, replacement or refund of the items not delivered or delayed.

Any package returned due to the above incorrect and/or insufficient information will require an extra delivery charge of $7.95. Also, if we have incurred extra fees to retrieve the package from Australia Post then these charges will also be borne by the customer before the package can be despatched again.

If a package arrives back due to the above incorrect and/or insufficient delivery issues and incurs damage to the item(s), We will not be responsible for replacing the goods but will make every effort to add extra protection to resend the package once the extra delivery fee payments have been made.

If customers prefer a replacement, then they can elect to have them reordered and will be charged the RRP less 30% plus $7.95 shipping (stock permitting). If stock is no longer available at the same price at the time of ordering, then we will not be required to find a replacement or refund or store credit.

If a customer prefers not to receive the items as their requirements have changed then no refund or store credit will be provided due to "incorrect and/or insufficient address" details.

Any shipment that is delayed or lost and is found to have had incorrect and/or insufficient details provided by the customer will not be covered. NO REFUNDS and NO STORE CREDITS are applicable.